To Reach the Department of Public Service:
CALL OUR TOLL-FREE NUMBERS:
- Helpline (complaints/inquiries on utility service or billing)
1-800-342-3377 8:30 am to 4:00 pm M-F
- Hotline (gas and electric shut-offs)
1-800-342-3355 7:30 am to 7:30 pm M-F
- Consumer Information Line (to order free publications & educational materials)
- Consumer Opinion Line (to express comments/opinions)
If you need assistance, please call our Public Affairs Office at: (518) 474-7080.
NOTE: Consumers with hearing or speech impairment can contact the DPS through the NYS Relay Service by dialing 711 or 1-800-662-1220.