Filing Your Complaint With the PSC

Before Filing Your Complaint with the PSC:

First seek the assistance of the utility -- it is required by law to help you.

If you are unable to get satisfactory help, our Consumer Service staff will assist you and investigate your complaint.

The Complaint Procedure:

File your complaint or check your complaint status right now via our on-line complaint form. - Please be advised: We recommend using Microsoft Internet Explorer 5 or greater. Users who are not using Microsoft Internet Explorer 5.0 may find that some or all of the features on this page will not function properly

Additional Information on a case already filed.

File your complaint by telephone by dialing:
1-800-342-3377 Calling from anywhere in the continental United States.
1-800-662-1220 Hearing/Speech Impaired: TDD

File your complaint by faxing it to 518-486-7868

File your complaint by letter, or in person at the following office locations.

Consumer Services will conduct a full investigation of your complaint and notify you -- in writing or by telephone -- of the decision on your complaint, the reasons for the decisions and actions you may take. While your complaint is at the Commission, you must pay amounts of bills not in dispute or your service may be terminated by the utility.

If you believe the initial decision is wrong ...